(e.g. flash sales)
Conditions of returns:
- The garment is returned within 7 days of receiving your order.
- Garments are in a saleable condition, i.e. clean, tags attached, in original condition. any garments that have been worn, damaged, altered or washed will not be accepted.
- Credit notes are valid for 12 months from date of issue and will be for the value of goods at the time of purchase (less shipping amount).
Grace Willow the Label will cover the cost of shipping for all exchanged items, however all return postage costs will be of the customer’s expense unless the item being returned is faulty.
Grace Willow the Label is not liable for any loss, damage or delay arising from or in connection with the transport and return of goods.
Please allow 2-3 business days once the goods are received for all exchanges and refunds to be processed.
Refunds are reversed onto the original form of payment. depending on your credit card provider, refunds may take 3-10 business days to appear on your bank statement. Please check all your details carefully before placing your order. supplying incorrect details may cause delays to your order and incur additional charges to which Grace Willow the Label accepts no responsibility.